Returns & Exchanges
At STALEKS, we stand behind the professional quality of our beauty tools and offer a 30-day return policy for unused items in their original packaging. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for exchanges or refunds.
Initiate Your Request
Contact our customer support team via email with your order number and a brief explanation of the reason for the return.
Prepare the Package
Ensure the professional tools are unused, sterilized if applicable, and placed back in their original STALEKS branded packaging with all protective caps.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized carrier location to be sent back to our distribution center.
Quality Inspection & Refund
Once our technicians verify the item's condition, we will process your refund or dispatch your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing